Returns policy

We want you to feel confident in your purchase. If, for any reason, your order does not suit your home, eligible products may be returned within 14 days of delivery.

To return a piece you have changed your mind about, use the Right of withdrawal form. We will confirm in writing and then tell you where to post the piece. If a piece is faulty or damaged, please email us at hello@bellevueatelier.com instead, with your order number and photographs.

Returning a piece you have changed your mind about is at your own cost. We book the return label for you and send it to you, and what it cost is deducted from the amount refunded. If a piece arrives faulty or damaged the return is ours to pay for, so write to us rather than using the form.

Please note

• Lampshades must be unused, undamaged and returned in their original packaging. Any signs of use, assembly or wear may affect your eligibility for a full refund.
• Custom and made to order products that are made specifically to your individual specifications are not eligible for return under the right of withdrawal. This includes products made to your requested measurements, dimensions, fabric selection or other personalised requirements, such as made to measure Roman blinds, cushions and lampshades produced specifically for your order.
• Fabric sold by the metre is ordered from the fabric house and cut to the length you choose, and is therefore not eligible for return under the right of withdrawal.
• These exceptions do not affect your statutory rights if a product is faulty, damaged or does not conform to your order.
• All products must be returned in their original condition.
• You are responsible for any import duties, taxes or customs fees related to the return shipment.

Refunds

Once we have received and inspected your return, we will email you to confirm whether the refund has been approved.

Approved refunds will be issued to your original payment method within 3 to 7 business days.

If a returned product has been used, damaged or handled beyond what is necessary to establish its nature, characteristics and function, this may result in a reduction of the refund where permitted by applicable law.

Damaged or defective products

Please inspect your order upon delivery.

If your product arrives damaged or defective, please contact us as soon as possible at hello@bellevueatelier.com and include your order number and clear photos of the issue. For damage that appears to have occurred during shipping, we kindly ask that you contact us within 48 hours where possible so that we can address the issue promptly with the carrier.

This 48 hour request does not affect your statutory rights or your right to make a valid claim regarding a faulty or defective product.

We will work quickly to resolve the matter.

Please note that our products are carefully made from natural materials. Small variations in texture, tone, pattern or finish are part of their individual character and are not considered defects where they are inherent to the material or craftsmanship.

We cannot accept responsibility for damage caused after delivery by improper handling, assembly, installation, use or storage. This does not affect your statutory rights in relation to products that were faulty or defective at the time of delivery.